Legal
Terms of service
Who we are
These terms are between you and I Purity Disinfection Services LLC, trading as iPurity, from Ras Al Khor Industrial Area 2, Dubai. They cover the services on this website and any work we quote for you.
Prices and quotations
The prices we publish are opening prices: each is where that service starts, and the figure for your property depends on its size, its access and what the job actually needs. They are on our prices page, and they are the same in every emirate, with one exception: the technical diagnosis fee, which we state before you book. Before any work begins you have a written quotation, and once it is given, that is the price you pay. The same work costs the same for every customer, and a quoted price is not negotiated.
A technical diagnosis, for a fault in an AC system, is a fixed fee stated before you book it. If you go ahead with the work, it is adjusted against the invoice. An assessment for AC duct or water tank cleaning is free.
Booking and scheduling
You can book by WhatsApp, by telephone or through our contact page. In Dubai most areas are same week and often next day; Abu Dhabi, Sharjah and the northern emirates are served on scheduled runs, and we give you a real date. Through July and August, when demand is at its peak, it takes longer, and we tell you so when you book.
The work
Every technician on site is our own trained employee. We carry business insurance covering third-party liability and property damage for work in customer properties, and a certificate of insurance is available on request.
Every job leaves a written record: photographs before and after, a list of what we found, and the date, the address and the technicians who did the work. It reaches you within 72 hours of the visit, and it is yours to keep.
If we find something that is not part of the job you booked, it goes in the report with a photograph, and we tell you what it would take to put right. Whether you do anything about it is your decision.
Annual maintenance contracts
An annual maintenance contract is paid once, at the start of the contract year. Parts, materials, refrigerant, repairs and replacements are charged separately. To reschedule or cancel a single visit, please give us 48 hours’ notice.
To cancel a contract, give us 30 days’ written notice. The services already completed are then charged at our standard individual rates, and any balance becomes a service credit rather than a cash refund; a credit cannot be transferred and ends with the contract period. If you move, unused visits can move with you to a new address in the same area, where the property has the same number of units; extra units are charged.
Our guarantee
Our guarantee is set out below, in the same words it carries everywhere on this site.
Your information and the law
How we handle your details is in our privacy policy, and what this site stores in your browser is in our cookie policy. These terms are governed by the laws of the United Arab Emirates.
Our guarantee
A job is finished when you say it is.
Not when the team packs up. We stay until you have seen the work and you are satisfied with it — and every job stays covered for a month after we leave.
